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Reach out to us and we'll get back to you as soon as possible or contact our support

  • Step 1 : Upload Your Resume

    Begin by navigating to the Screening Resume page where you can upload your candidate resumes. Our system accepts PDF, DOC, and DOCX formats. Numbers of resume that can be uploaded depends on your subscription plan. Simply click the "Upload" button, select your file then click the "Submit" button and our AI will immediately begin analyzing the content. You'll receive real-time progress updates during the screening process. For best results, ensure your resumes are clear, up-to-date, and contain relevant keywords for the positions you're targeting.

  • Step 2: Review Screening Results

    After uploading resumes, all screening results are organized in your History table, which includes:

    Title : Displays the candidate name or resume title.
    Contact : Shows the candidate's contact information when available.
    Match % : The AI-calculated compatibility score (0-100%) indicating how well the resume matches your job requirements.
    Short Description : Key highlights of qualifications and skills identified in the resume.

  • Step 3 : Manage Shortlisted Candidates

    The Shortlisted page provides powerful tools for candidate management:

    • Organize top candidates.
    • Compare multiple candidates.
    • Export profiles to share with your team.

  • Step 4 : Get Additional Support

    For further assistance, please contact us at hr@maxsys.com.my or call +604 3137612.

  • How can I purchase your services?

    You can mail us at hr@maxsys.com.my or go to our services page to directly choose and pay to buy the services we provide.

  • How much do your service cost?

    Our services can be availed at a minimum cost. Please visit info@Subscription to get insights into the better purchase plans.

  • Do you offer any money-back guarantee?

    We offer refunds to customers who are eligible to get one under our terms and conditions, as well as our policies.

  • Do you offer any free trial?

    No, we don’t avail of any pre-booking or free trial option. You can contact at support@MaxSystem for further info.

  • Is it compatible with all available browsers?

    Yes, it is a cross-browser compatible product.

  • What level of customer service do you provide?

    Our customer service is available 24/7 for your concerns. You can communicate through live chat, email, or phone for any queries at support@MaxSystem.

  • Is my data privacy secure with your product?

    Yes. We constantly update and cross-check security audits and assessments to ensure the highest security standards.

  • Do you provide any refund?

    Yes, we offer refunds to our customers under our terms and policies. Contact info@MaxSystem for more information.

  • Do I need to complete the full payment at a time, or is any installment or discount available?

    Contact info@MaxSystem for more information.

Terms and Conditions

Effective as of June 20, 2025

These Terms and Conditions apply to the use of the AI Resume Screening platform by Max System Solution. By using the service, you agree to comply with these terms under Malaysian law.

• Upload resumes in supported formats (PDF, Word, or image).
• Free users are limited to a set number of scans per month.
• Premium users gain batch upload & detailed scoring reports access.

We comply with the Personal Data Protection Act 2010 (PDPA). Uploaded data is used solely for screening and deleted after 90 days unless extended by the user.

All platform code and AI models are proprietary to Max System Solution. Users are not permitted to reverse engineer or redistribute the system without prior consent.

We are not liable for hiring outcomes based on AI-generated analysis. The platform may produce errors when handling poorly formatted or non-standard resume files.

• Subscriptions are billed monthly or annually.
• Users can cancel at any time. Access remains valid through the billing cycle.
• No refunds for partial periods.

This agreement is governed by the laws of Malaysia. Legal disputes will be handled by the appropriate Malaysian courts.

We may revise these terms at any time. Updates will be posted on this page and major changes may be communicated via email.

For inquiries, please email us at hr@maxsys.com.my.

This platform uses AI to analyze resumes. While we aim for accuracy, the results are not guaranteed. This tool is designed to assist, not replace, human judgment in hiring decisions.

Address

Max System Solution Sdn Bhd
No. 27, 1st Floor, Jalan Villa Tanjung,
Villa Tanjung, 12300 Butterworth,
Pulau Pinang

Call Us

+60 4 3137612

Email Us

hr@maxsys.com.my

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